State Farm® Insurance Agent Kendrick Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Regina
May 20, 2026
5
out of
5
rating by Regina
"Shatez Waters was very kind, knowledgeable, and helpful, and promptly provided me with the policy information I needed. Thank you, Shatez! Appreciate you!"
We responded:
"Thank you, Regina! I'm happy to hear that Shatez was able to assist you with the policy information you needed. We always aim to provide knowledgeable and helpful service. We appreciate your support!"
Tyler Sellers
May 19, 2026
5
out of
5
rating by Tyler Sellers
"Mr. Kendrick Jones and his staff do an amazing job for State Farm. All of the agents are professional, friendly, and helpful. My agent Katherine did a tremendous job assisting me with my policies over the phone. Outstanding customer service is important to me and Katherine always exceeds expectations. Thank you! I highly recommend Katherine to anyone looking for assistance with their insurance needs. A+++!!!"
We responded:
"Thank you Tyler for allowing us to protect your home and auto."
Dinesh Patel
May 18, 2026
5
out of
5
rating by Dinesh Patel
"Katherine was really helpful"
We responded:
"Thank you, Dinesh! I'm happy to hear that Catherine was able to assist you effectively. Our team is dedicated to providing excellent service, and it's great to know Catherine made a positive impact. If you need anything else, feel free to reach out!"
Michelle M
May 15, 2026
5
out of
5
rating by Michelle M
"Shatez Waters was polite and helpful. Information was presented in a clear and concise manner."
Shawn Miller
May 15, 2026
5
out of
5
rating by Shawn Miller
"Shatez Waters was exceptionally helpful while resolving an issue with my homeowners insurance."
We responded:
"Thank you, Shawn! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Jasmine Stratton
May 13, 2026
5
out of
5
rating by Jasmine Stratton
"Brooke has been wonderful helping me find a better rate on our home policy! Great communication and great at answering my many questions."
We responded:
"Thank you, Jasmine! I'm happy to hear that Brooke was able to assist you with finding a better rate on your policy. We pride ourselves on clear communication and addressing all questions. If you need anything else, feel free to reach out!"
Deandria Jones
May 13, 2026
5
out of
5
rating by Deandria Jones
"Shatez Waters at the Kendrick Jones Agency is a pleasure to work with!"
We responded:
"Thank you, Deandria! I'm happy to hear that Shatez Waters made your experience enjoyable. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Zhariah Pierce
May 12, 2026
5
out of
5
rating by Zhariah Pierce
"Great staff! My rep was able to resolve my concern to my understanding. I really appreciated the professionalism."
We responded:
"Thank you for your review, Zhariah! I'm happy to hear that our team was able to address your concern effectively and professionally. Your appreciation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
Pat Stellato
May 12, 2026
5
out of
5
rating by Pat Stellato
"Shatez was very helpful and knowledgeable about the policies we worked on. She was professional and courteous during our conversations."
We responded:
"Thank you for your review, Pat! I'm happy to hear that Shatez provided you with helpful and knowledgeable service. We appreciate your kind words about her professionalism and courtesy. If you have any more questions or need assistance, feel free to reach out!"
Deneen Harris
May 11, 2026
5
out of
5
rating by Deneen Harris
"State Farm to the rescue AGAIN. I love the fact that this team actively listens, engages and always goes above and beyond to meet the customers needs. Shatez Waters, is always professional, prompt to assist and pleasant to work with. She knows to to make her customers comfortable and her willingness to ensure your needs are met before ending her call is unmatched. I highly recommend State Farm to handle any and all insurance needs whether it is life, auto, home, etc."
We responded:
"Deneen, we’re so glad to hear how Donovan was able to help you with your insurance needs! He is an essential part of our team, and we appreciate you letting us know how well he was able to assist you. Thank you for choosing us as your insurance provider!"
Lord Simmons
May 11, 2026
5
out of
5
rating by Lord Simmons
"They were very helpful with helping me update my payment information."
We responded:
"Thank you, Lord, for the 5-star rating! I'm happy you had a positive experience with our office. If you need any further assistance, feel free to reach out. - Kendrick Jones - State Farm Insurance Agent, Lawrenceville, GA"
Sharon Johnson
May 11, 2026
5
out of
5
rating by Sharon Johnson
"Very responsive, professional, and courteous throughout the process of getting my business liability policy set up. They answered my questions quickly, made everything easy to understand, and provided great customer service. I really appreciated how smooth and stress-free the experience was."
We responded:
"Thank you for your review, Sharon! I'm happy to hear that you found the process of setting up your business liability policy smooth and stress-free. Our team is dedicated to providing responsive and professional service, and I'm glad we could meet your expectations. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
Kylie Dabney
May 8, 2026
5
out of
5
rating by Kylie Dabney
"Excellent customer service and price"
We responded:
"Thank you, Kylie! I'm happy to know you appreciated our customer service and pricing. Our team is dedicated to providing the best experience possible. Let us know if there's anything else we can assist you with!"
Rudene Green
May 8, 2026
5
out of
5
rating by Rudene Green
"Excellent customer service!! Very friendly and courteous. Shatez Wtaers has continued the excellent customer service we always receive from Kendrick Jones’ office. I look forward to many more years of their service for years to come."
We responded:
"Hey Rudene, thanks for the awesome review! If you need anything else, we're here for you!"
Karen Mix
May 5, 2026
5
out of
5
rating by Karen Mix
"Kendrick did a great job getting me the lowest rate for all my cars. Also very friendly and returned my text or calls the same day."
We responded:
"Thank you, Karen! I'm glad I could help you find a great rate for your cars and that you appreciated the prompt communication. If there's anything else you need, just let me know. We’re here to help!"
Stacy Lackey
May 4, 2026
5
out of
5
rating by Stacy Lackey
"Shatez Waters provided great customer service. Answering all of my questions clearly and helping me to understand how to pause coverage on my vehicle. Thanks"
We responded:
"Thank you, Stacy! I'm happy to hear that Shatez provided you with excellent service and clarity on your coverage needs. We appreciate your feedback and are always here to assist with any other questions you might have. Thanks for choosing us!"
Gale Agee
May 1, 2026
5
out of
5
rating by Gale Agee
"Called for information on auto policy and to enroll golf cart Shares Waters was most helpful"
We responded:
"Thank you for your review, Gale! I'm happy to hear that Shatez was able to assist you with your policy. We strive to provide helpful and efficient service to all our customers. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Mark Harrow
April 30, 2026
5
out of
5
rating by Mark Harrow
"Representative was very helpful and understanding my position and offered the very best Help that she could, and I certainly appreciate it"
We responded:
"Thank you, Mark! I'm happy to hear that our representative was able to assist you effectively and provide the support you needed. Your appreciation means a lot to us. If there's anything else we can do for you, just let us know!"
Tonia Gresham
April 30, 2026
5
out of
5
rating by Tonia Gresham
"Representative was very friendly and informative."
We responded:
"Thank you, Tonia! I'm happy to hear that our representative was friendly and informative during your visit. We aim to provide excellent service and ensure you have all the information you need. Let us know if there's anything else we can assist you with!"
Miyesha Cunningham
April 30, 2026
5
out of
5
rating by Miyesha Cunningham
"Shatez is the best,she's very nice and she explains everything in the simplest form and she also tries to help get better rates.She makes you feel like a friend instead of a customer."
We responded:
"Thank you, Miyesha! I'm happy to know you had a positive experience with our office. Your feedback means a lot to us. If you ever need assistance, feel free to reach out!"
Eunita LaKaye Holton (Neet)
April 29, 2026
5
out of
5
rating by Eunita LaKaye Holton (Neet)
"She was very courteous"
We responded:
"Thank you, Eunita, for your kind words! I'm glad to hear that you had a positive experience. If you ever have any questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Pearl Plaskett
April 27, 2026
5
out of
5
rating by Pearl Plaskett
"Very patient and understanding. She 's very knowledgeable. Thanks Shatez Waters"
We responded:
"Thank you, Pearl! I'm glad to hear that Shatez was able to assist you with patience and understanding. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Zaccheus Moss
April 24, 2026
5
out of
5
rating by Zaccheus Moss
"Great customer service by Catherine. Pleasant and professional and helped to assist with my insurance need and made process seamless."
We responded:
"Thank you, Zaccheus! I'm happy to hear that Catherine provided you with such excellent service. We strive to make the insurance process as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
F. Montanago
April 24, 2026
5
out of
5
rating by F. Montanago
"Thank you, Shatez Waters, for your valuable help."
We responded:
"Thank you, F. Montanago! I'm happy to hear that Shatez was able to assist you effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Leslie Yanel
April 24, 2026
5
out of
5
rating by Leslie Yanel
"Shatez is the best! She was so helpful and made sure any changes or updates needed in my policies were done smoothly! I highly recommend. 10/10"
We responded:
"Leslie, thank you for sharing your experience with Margaret! Our office loves being your good neighbor."